1. Introductory Provisions

  1. These terms and conditions specify the relationship between the company Safiro Advisory s.r.o., headquartered in Prague, Jeseniova 1151/55, ZIP code 130 00, ID number: 03558410, registered at the Regional Court in Prague under file number C 233095, as the seller 
     and operator of the online store www.bikini -boutique.com, and the customer who concludes a purchase contract with the seller.
  2. The seller treats customers uniformly and provides them with the same benefits, whether they are consumers or not. Therefore, all customers are subject to the rules set out in these terms and conditions.
  3. These conditions are intended primarily for the purchase of goods via the online store. They can also be used appropriately for the purchase of goods in the showroom.

2. Conclusion of the purchase contract

  1. The purchase contract can be concluded remotely via the online store or customer line, or in person in one of the showrooms.
  2. In the case of a purchase contract concluded at a distance, an order made by sending it in the online store or via the customer line constitutes a proposal for the conclusion of a purchase contract. The order is valid for 7 days and the seller will confirm its receipt by e-mail. The purchase contract is then concluded upon acceptance of the proposal by the seller in the form of dispatch of the ordered goods. The buyer is informed about the shipment of the goods by e-mail.
  3. The seller delivers goods to customers only in the usual amount for household consumption. In specific cases (especially during possible discounts or sales), the seller is entitled to determine the maximum quantity that can be delivered to the customer.
  4. The order is sent in the online store by clicking the "Order" button. The wording of the terms and conditions together with the data from the order is archived for 6 years. If you enter incorrect data in the order, you have the option of correction via the order form or customer account.

3. Withdrawal without giving a reason

  1. By law, the consumer is entitled to withdraw from the contract concluded via the Internet or by telephone without giving a reason within 14 days of the delivery of the goods.
  2. If the customer wants to use this right, it is necessary to notify the seller of his decision to withdraw from the contract within the specified period. The best option is to contact the seller at info@bikini-boutique.com. It is also possible to use the model form for withdrawing from the contract:

Sample withdrawal form

Complete and return this form only if you wish to withdraw from the contract to the address: 
 Safiro Advisory, Jakubská 2, 110 00 Prague 1, Czech Republic, e-mail: info@bikini-boutique.com

 

I hereby declare that I withdraw from my contract: enter the order number here

about the purchase of the following goods:

on the ordered day:

Consumer Name:

Consumer address:

Consumer signature:

Date

 

  1. If the customer withdraws from the contract, the seller will refund the purchase price of the goods. The costs associated with sending the goods are paid by the customer. The seller will return the mentioned funds without delay, no later than 14 days from the date of withdrawal. However, in accordance with the law, it is possible to wait until the goods are returned to the seller. The same means of payment will be used for payment as when the customer pays the purchase price, unless the parties agree otherwise.
  2. The goods must be sent to Safiro Advisory s.r.o., Jakubská 2, 110 00 Prague 1, Czech Republic, without delay, but no later than 14 days from the date of withdrawal. If, in connection with the conclusion of the contract, the seller sends the customer additional goods free of charge ("gift"), this gift must also be returned. In the event that the customer does not send the seller the gift along with the goods, the seller is entitled to delay returning the purchase price of the goods to the customer until the gift is returned. In this case, the costs associated with returning the goods are paid by the customer.
  3. The seller would like to point out that the customer is legally responsible for the reduction in the value of the goods as a result of handling the goods in a way other than what is necessary to familiarize himself with the nature, properties and functionality of the goods. Furthermore, the customer is not entitled to withdraw from the contract for goods manufactured according to special requirements or goods adapted to personal needs (e.g. in the case of embroidered monograms) and for goods that cannot be returned for hygienic reasons (e.g. when hygiene stickers are removed from goods that comes into direct contact with the skin). Furthermore, the seller points out that it is not possible to withdraw from the contract for the gift or ecological packaging service as soon as the goods have already been packaged and the service has thus been provided (the seller proceeds to the provision of the gift or ecological packaging service immediately after placing the order, if the customer chooses this in the order service).

4. Complaints

  1. If the goods have a defect upon delivery, the seller can agree with the customer on compensation in the form of a voucher. Furthermore, the customer is entitled to request the removal of the defect through replacement delivery or repair. In the event that such removal of the defect would be impossible or unreasonable for the seller, the customer is entitled to demand a discount from the purchase price, and if it is also a significant defect, he can also withdraw from the purchase contract. The customer has these rights 
     even if the said defect manifests itself later.
  2. Unless otherwise specified, you can claim defective goods for defects that occur within 24 months of receipt. This does not apply to:
  • defects in an item sold at a discount, if it is a defect for which a lower price was agreed;
  • normal wear;
  • in the case of a used item, defects corresponding to the level of normal use or wear that the item had at the time you received the item; or
  • cases excluded due to the nature of the goods.
  1. In particular, goods that do not have the usual or presented properties, do not serve their purpose, do not meet the requirements of legal regulations or were not delivered in the agreed quantity are considered defective. The seller points out that increased sensitivity or the case of an allergic reaction to the supplied goods cannot be considered as a defect of the goods in itself. In the same way, deficiencies in gifts and other gratuitous services provided by the seller beyond the scope of your order cannot be considered a defect in the goods. The images of goods in the online store are illustrative in nature and do not represent a binding representation of the properties of the goods (for example, the color of the goods may vary due to the different display of colors on different types of devices).
  2. For the complaint to be accepted, it is necessary for the customer to obey care instructions:

Hand wash in water up to 30 degree Celsia, Wash with similar colors, Line dry in the shade, Do not dry clean, Do not bleach, Do not wring or twist, Do not iron. Wash after each use when the swimwear came to contact with water.

  1. All questions regarding complaints can be sent to the e-mail info@bikini-boutique.com or contacted by phone at the phone number listed on the website. Claimed goods must be sent to the address Safiro Advisory, Jakubská 2, 110 00 Prague 1, Czech Republic together with the completed claim form. In the form, it is necessary to indicate the defect of the goods or how the defect manifests itself, or the request for the method of handling.

 

Complaint form:

Advertiser (including address):

Claimed goods:

Proof of delivery of the claimed goods number:… ……………. Dated:

Defect detected:

Proposed way to resolve the complaint: Repair / Exchange / Refund / Other (need to describe)

Date:

Complainant's signature

 

  1. The seller will inform the customer about the progress of the complaint, in particular about its acceptance, settlement or rejection, via e-mail or text messages, or by telephone.
  2. The seller will decide on the complaint without delay. Claim processing, including defect removal, will not take more than 30 days. Otherwise, the customer is entitled to withdraw from the purchase contract. In order to comply with the stated deadline, it is necessary for the customer to provide the necessary cooperation.
  3. The costs associated with the return of the goods are paid by the seller in the case of a justified complaint.

5. Method of payment

  1. We use company ComGate Payments a.s. as our payment gateway https://www.comgate.cz/cz/platebni-brana . The payment gateway can use credit and debit card payments or standardized bank transfers. Card payment process is explained here: Podpora Comgate | Platby kartou Bank transfers proces is explained here: Podpora Comgate | Bankovní převody
  2. In principle, payment can be made via credit card (Mastercard or Visa) or Google Pay . We do not offer discounts for prompt payment. We reserve the right to offer only specific payment methods for the requested delivery, e.g. only methods associated with the relevant credit rating, in order to limit our credit risks.
  3. Payment by credit / debit card - You pay immediately during the order by entering your credit card details. After shipping, your credit card will be charged the actual invoiced amount after deducting any discounts, coupons, etc. In the case of goods modified according to the customer's wishes or only for his person, the actual invoiced amount, after deducting any discounts, coupons, etc., will be charged from your credit card immediately.
  4. Payment via Google Pay - Payment will take place directly via your Google account. After placing the order, we will redirect you to Google, where you will need to authorize payment in the relevant value of the order. As soon as we receive information about a successful authorization, the order will be sent and then delivered according to the previously stated delivery time. Depending on the payment method assigned to your Google Pay account, you will be charged the total amount of the order after deducting all discounts, discount coupons, etc., immediately after authorization or dispatch of the order.
  5. Contact details for payment gateway ComGate Payments, a.s., Gočárova třída 1754 / 48b, Hradec Králové, E-mail: platby-podpora@comgate.cz, Tel: +420 228 224 267
     
     

6. Additional information

  1. The seller provides customers with various gift or other vouchers. Their use is governed by the rules, which the seller informs the customer about in each individual case. Unless otherwise specified, each discount or gift voucher can only be used once and only one voucher of the same type can be used per purchase. If the value of the gift voucher is higher than the value of the entire purchase, the difference is not transferred to a new voucher and the unused amount is not reimbursed.
  2. In connection with the purchase made, the customer may be sent an evaluation questionnaire by a third party. In this way, the customer can share his experience with the purchase and the goods with others.

7. Reservation of Ownership

  1. The goods remain our property until the price is paid in full.

8. Rights to Photographs

  1. All rights to the photos belong to Safiro Advisory s.r.o. Their use without express prior consent is not allowed.      

9. General Information

  1. According to the Sales Registration Act, the seller is obliged to issue a receipt to the customer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, then within 48 hours at the latest.
  2. The subject of out-of-court proceedings in the event of a dispute, or the subject for handling customer complaints, is the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: https://www.coi.cz , established by Act 
     No. 64/1986 Coll., on the Czech Trade Inspection, which the customer can contact via the e-mail address on the website of the Czech Trade Inspection. Furthermore, it is possible to resolve the dispute online through the dedicated 
    ODR platform .
  3. The contract is concluded in the Czech language and is governed by the legal order of the Czech Republic. The place of performance is Prague.
  4. All prices of products and services are listed with VAT, which is valid at the time the order is sent. In the event that the VAT before the conclusion of the purchase contract, or changes by the time the goods are shipped, the customer is obliged to pay the arrears of the purchase price, or the seller will immediately send the customer a message by e-mail with a request for information, where it is possible to pay the overpayment of the purchase price to the customer.
  5. By sending the order, you agree to sending the tax document in electronic form. We will send the tax document electronically in the order dispatch email. However, if you wish to send the tax document in paper form, write us a message and we will send you the tax document together with the goods.
  6. All product prices, including special offers, are valid until canceled or sold out.