Returns policy

We accept returns within 14 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

1- Items must be returned unworn, with hygiene seals attached, undamaged and unused, with all tags attached and the original packaging included

2- Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

3- Made-to-order items cannot be returned as they have been created to your specification unless the item arrives damaged or faulty when delivered to you.

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your account or restrict future orders if your return behaviour is in breach of our Returns Policy.

Cancelling an order under the Consumer Contracts Regulation

Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 14 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to us.

For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view our Terms & Conditions.

Refunds

Once your return has been received, it can take up to 6 calendar days to process. When your return has been accepted, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider.

If you're eligible, we may be able to process your refund as Bikini-Boutique credit if you prefer. Once processed, it will show in your Bikini-Boutique account to use the next time you shop with us.

You can check the status of your return by going to Orders & Returns in your account.

Faulty items

If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our Customer Service team as soon as possible on info@bikini-boutique.com